Terms and Conditions
- About Of Woods and Fjords
The company is based in Gothenburg. The company's postal address is Gustaf Dalénsgatan 3D, 41722 Gothenburg, Sweden.
Önskar du att komma i kontakt med oss, skicka ett mail till hello@ofwoodsandfjords.com med ditt ärende och dina kontaktuppgifter så hör vi av oss inom kort.
- Ordering
When you have completed your order, a confirmation will be sent to your e-mail address. In it you will find all information about the ordered products, price, billing and delivery address.
Är något fel i orderbekräftelsen ska du omedelbart kontakta oss via e-post till hello@ofwoodsandfjords.com.
- Delivery
Our normal delivery times are 2-3 days. Please note that orders placed on weekends are sent no earlier than the following Monday.
Om förseningar i leveransen skulle uppstå (utan att vi har meddelat dig om längre leveranstid) ska du kontakta oss på e-postadress: hello@ofwoodsandfjords.com.
- Prices
All prices in the store are stated in SEK include 25% Swedish VAT.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. This includes, but is not limited to, price changes caused by price changes from suppliers, printing errors in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.
- Refund
When purchasing goods on the website, you as a customer have a 30-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 To claim a refund
Du måste meddela att du ångrar dig. Meddelandet ska skickas till oss hello@ofwoodsandfjords.com. I ditt meddelande ska ditt namn, din adress, e-postadress, ordernumret samt vilka varor som returneringen gäller framgå klart och tydligt.
You should return the products to us immediately and no later than 30 days after the receiving the items.
You are responsible to pay for the return shipping costs, and of the delivery and condition of the products upon return, the products should therefore be shipped well packaged and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when the product is used or damaged.
5.2 Return is not granted if:
Products that have been sealed for health or hygiene reasons and where the seal (sealing) has been broken by you.
Produkter som har karaktär av förseglad ljud- eller bildupptagning och där förseglingen har brutits av dig.
Custom made product, which has been tailor-made for you and your wishes.
Services that have been completed and where you have agreed to the service being started without the right of withdrawal.
Goods that can deteriorate rapidly, such as food.
Single issues of newspapers or magazines.
For more on the statutory right of withdrawal in Sweden, see here.
- Warranty and complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to replace or repair the defected product free of charge.
You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with a warranty case
Eventuella fel och defekt ska alltid reklameras till hello@ofwoodsandfjords.com där du anger ditt namn, din adress, e-postadress, ordernummer och en beskrivning av felet.
If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
- Limitation of liability
We take no responsibility for indirect damages that may occur due to use of the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
- Product information
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
- Cookies on the website
According to the Electronic Information Act, visitors to a website must for information purposes be informed that cookies are used. The information in the cookie can be used to follow a user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency's website.
- Personal data
By shopping at Of Woods and Fjords, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
Of Woods and Fjords is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
Below information is a summary of how we in accordance with dataskyddsförordningen (GDPR) stores and processes your data.
10.1 What is personal data?
Personal data is all information that can be directly or indirectly attributed to a person.
10.2 What information do we store?
In order to be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, promotions and similar mailings take place with your consent.
10.4 What personal is shared and with what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) that we use are: Klarna.
10.4.2 Shippment provider
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: Postnord, DB Schenker.
10.4.3 News letter
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
We use Mailchimp to distribute news letters.
10.5 The right of access
You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to remove stored personal data
You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible for data protection
Of Woods and Fjords is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
- Amendments to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
- Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.